Reverse Logistics
A general term that can relate to numerous applications ranging from Returnable Container Management (i.e., totes, racks, etc., being returned to suppliers for replenishment) to return goods from customers or consumers for credit, remanufacturing, resale, repackaging or salvage to name a few. Precise management of the return process for manufacturing should ensure that the supply chain is flowing and your returns management system for distribution is ensuring total customer satisfaction and asset recovery.